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1.1 Project Contract
All website design and development projects will be governed by a separate project contract. The project contract will outline specific details, including project scope, timelines, deliverables, payment terms, and any additional terms agreed upon between Raccoon and the client. The project contract supersedes these general terms and conditions in the event of any conflict.
1.2 Modifications
Any modifications or changes to the project scope or contract terms must be documented in writing and agreed upon by both parties.
1.3 Cancellation
In the event that the client decides to cancel a project before completion, Raccoon reserves the right to charge for any completed work, expenses, or services provided up to the point of cancellation, as outlined in the project contract.
1.4 Client Acceptance
By signing or accepting the project contract, the client acknowledges their understanding and agreement with the terms and conditions set forth in this document.
1.5 Termination
Either party may terminate the project contract with written notice in accordance with the terms specified in the project contract.
1.6 Final Delivery
Upon the successful completion of the project and the receipt of final payment, Raccoon will provide the client with all necessary project files, including website design, code, and relevant documentation.
1.7 Continued Services
If clients require ongoing services or updates after the project's completion, they may enter into a separate maintenance and support agreement with Raccoon.---The contract section outlines the importance of a project contract, its terms, and the client's responsibilities and rights related to the contract. It also emphasises the need for written documentation and clear agreements for any project changes or cancellations.As with the rest of the terms and conditions, it is essential to consult with a legal professional to ensure that your contract section aligns with your specific legal and regulatory requirements and is legally binding. Make sure the project contract is signed by both parties for each project to establish a clear and enforceable agreement.
2.1 Payment Terms
Clients are required to make payments as outlined in the project contract. Payment terms, including the amounts, due dates, and payment methods, will be specified in the project contract. Unless otherwise agreed upon, invoices will be sent to the client upon the completion of specific project milestones or at the intervals outlined in the project contract.
2.2 Late Payments
If a client's payment is not received by the due date specified in the project contract, Raccoon reserves the right to charge late fees or suspend services until payment is received.
2.3 Non-Payment
In the event of non-payment or a breach of payment terms, Raccoon may take legal action to recover the outstanding amount and any associated costs.
2.4 Refunds
Payments made to Raccoon are generally non-refundable, as work is typically performed on a project basis. Any potential refunds will be determined on a case-by-case basis, as specified in the project contract.
2.5 Payment Records
Raccoon will maintain records of all payments and will provide clients with invoices and receipts upon request.
3.1 Scope of Work
The scope of work for each project will be detailed in the project contract. This scope includes specific tasks, deliverables, and project milestones. Any additional work requested by the client beyond the defined scope may be subject to additional charges and will be documented in a written agreement.
3.2 Client Responsibilities
Clients are expected to cooperate with Raccoon in a timely manner, providing necessary information, feedback, and approvals as required to complete the project. Delays or issues resulting from client actions or inactions are the responsibility of the client.
3.3 Project Timeline
Project timelines will be specified in the project contract. While Raccoon will make every effort to meet these timelines, factors such as scope changes or client delays may impact the project schedule.
3.4 Communication
Effective communication is essential for the success of each project. Raccoon and clients will establish preferred communication methods and availability, ensuring that project updates, questions, and feedback are exchanged promptly.
3.5 Testing and Approval
Clients will be provided with the opportunity to review and approve project deliverables before their final deployment. It is the client's responsibility to perform testing and quality assurance on these deliverables and provide timely approval.
3.6 Client Feedback and Revisions
Clients may request revisions or changes to project deliverables as specified in the project contract. Reasonable and agreed-upon revisions will be accommodated. Extensive or unanticipated revisions may be subject to additional charges.
3.7 Project Completion
A project is considered complete when the client has approved all project deliverables, and any outstanding payments are received.
3.8 Ownership
Upon full payment, the client will retain ownership of the project deliverables, as specified in the project contract.
4.1 Hosting Services
Raccoon may offer hosting services as part of specific website packages or agreements. Hosting services may include server space, bandwidth, security, and technical support, as specified in the project contract.
4.2 Domain Services
Raccoon may also offer domain registration services, which include registering, renewing, or transferring domain names on behalf of clients, as specified in the project contract.
4.3 Ownership
Any domain name registered on behalf of the client will be registered in the client's name, and they will have full ownership and control over the domain. Raccoon will provide assistance with domain-related matters as specified in the project contract.
4.4 Hosting and Domain Fees
Hosting and domain fees will be outlined in the project contract, including any renewal fees and their respective due dates.
4.5 Third-Party Services
Raccoon may use third-party hosting providers and domain registrars. In such cases, clients agree to abide by the terms and conditions of these third-party providers.
4.6 Data Backup
Clients are responsible for maintaining backups of their website and data. Raccoon is not liable for any data loss or restoration.
4.7 Service Availability
Raccoon will make reasonable efforts to ensure the availability and reliability of hosting services. However, downtime may occur due to maintenance, updates, or unforeseen technical issues.
4.8 Termination of Hosting Services
Clients may request the termination of hosting services with written notice. Raccoon will provide information on data retrieval, and any applicable fees may apply.
5.1 Acceptance of Terms
By accessing and using the services provided by Raccoon, you agree to abide by these terms and conditions. If you do not agree to these terms, please refrain from using our services.
5.2 Services Offered
Raccoon offers website design, development, and related services, including but not limited to:
- Website design and development
- E-commerce solutions
- Content management systems
- Search engine optimization
- Maintenance and support
- Hosting and domain services
5.3 Client Responsibilities
Clients must provide accurate and complete information necessary for project development. Any delays or issues resulting from incomplete or inaccurate information are the responsibility of the client.
5.4 Payments
Payment terms, including pricing and payment schedules, will be agreed upon in the project proposal or contract. Raccoon reserves the right to suspend or terminate services for clients with unpaid invoices.
5.5 Intellectual Property
All original content and design elements created by Raccoon remain the intellectual property of Raccoon until full payment has been received.
5.6 Content and Copyright
Clients are responsible for ensuring they have the appropriate rights to use any content provided for their website, including text, images, and multimedia. Raccoon is not liable for any copyright or intellectual property disputes.
5.7 Client Approvals
Clients must review and approve the final website design and functionality before launch. Any subsequent changes or revisions may incur additional charges.
5.8 Warranty and Support
Raccoon offers a warranty period for our services up to 30days after launch. After the warranty period, clients may opt for a maintenance and support agreement for ongoing assistance and updates.
5.9 Termination of Services
Raccoon reserves the right to terminate services if clients breach these terms or if we are unable to provide services due to unforeseen circumstances. Clients may terminate services per the terms of the project contract.
5.10 Limitation of Liability
Raccoon is not liable for any direct or indirect damages, losses, or legal disputes resulting from the use of our services.
5.11 Privacy and Data Protection
Raccoon respects your privacy and will handle your data in accordance with our Privacy Policy, which can be found on our website.
5.12 Jurisdiction and Governing Law
These terms in all respect are governed by English Law. Any disputes will be resolved in the jurisdiction of the English Courts.
5.13 Contact Information
If you have any questions or concerns regarding these terms, please contact us at: Raccoon
hello@raccoonweb.co.uk
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Accepted payments
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