About Us

About Us

About us

We're not just here to build websites. We're here to fix an industry.

Most agencies overcharge, overpromise, or ghost you the second your site’s live. We’ve seen it too many times — so we built something different.

Raccoon Web Ltd was born from years of watching clients get burned by agencies and freelancers who left them confused, out of pocket, or locked out of their own websites. We’re not about that.

We’re here to make web design transparent, educational, and empowering, so you actually understand what you’re buying, how it works, and how to use it.

We help startups, personal brands, and growing businesses:

👉 Untangle messy sites built by others
👉 Rebuild from scratch with a custom, scalable setup
👉 Migrate platforms with zero stress
👉 Launch confidently with full control and real support

Whether you’ve been burned before or you’re just starting out, we’ll meet you where you’re at and build something that actually works for your business.

Here's how we can get you back in control

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Education-First

We explain everything in plain English. You'll never feel lost or talked down to.
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No Tech Gatekeeping

We don’t hold your site hostage. You own it, edit it, and grow it with or without us.
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Transparency Obsessed

No vague invoices or mystery fees. You’ll always know what you’re paying for and why.
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Fixers, Not Just Designers

We jump into broken builds, failed launches, and messy handovers  and make them better.
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Big Picture Thinking

Every design is built with your growth, SEO, and long-term goals in mind. We don’t just make it pretty we make it perform.
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Want to see what that looks like?

Check out some of the websites we’ve rescued, redesigned, or built from the ground up →
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80+

Happy Clients

Brands we've supported with smart, stunning web solutions.

15+

Projects Launched

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This Year with more exciting builds underway.

10+

Years Experience

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In web design, development, SEO, and digital strategy.

5 star

Ratings by clients

Trusted by clients, recognised by industry leaders.

Shameful Plug

We work with start-up businesses through to global organisations.

People love us, and we love them

Working with Raccoon Web has been a game-changer for our platform. They took our vision of creating a modern, user-friendly rental portal and brought it to life with smart UX, clear user journeys, and a polished design that speaks to landlords, tenants, and agents alike. Their attention to detail and ability to translate complex requirements into a seamless website was outstanding. The end result is something we're truly proud of.
D
Donnamarie
LTP
We approached Raccoon Web with an urgent need to rebuild a critical industry portal in just eight weeks—and they exceeded every expectation. Their team handled the pressure with professionalism, delivering a sleek, scalable platform that was ready in time for our national launch. They’ve been a fantastic partner throughout and continue to support us with thoughtful improvements and reliable ongoing support.
L
Leo
MPRS
Raccoon Web has become an essential partner in our digital transformation. They understand our goals, communicate clearly, and build systems that actually solve our problems—not just look good. From the MPRS portal to our wider digital strategy, their team has consistently delivered high-quality work that serves our members and stakeholders brilliantly.
J
Jack
SOE
As a wellness brand, it was vital that our website captured the essence of confidence, balance, and success—Raccoon Web did just that. The site feels inspiring yet functional, with interactive components and a custom design that aligns with our content and community. It’s now so much easier to connect with our audience and grow the brand.
H
Holly
Escape Ordinary
Raccoon Web brought our vision to life with care and creativity. From the initial brief to the final product, they made the entire process easy and enjoyable. Our website now beautifully showcases our photography and wildlife storytelling, with a clean design and smooth performance that our visitors love. Couldn’t recommend them more!
L
Lucy
Taming Wildlife
The big debate

Us vs Other Agencies & Freelancers

Raccoon Web Ltd Other Agencies Freelancers
Extra costs & upsells Straightforward pricing, no surprise invoices, no “mystery hosting” fees Pushes overpriced hosting & add-ons you don’t need Cheap hosting but zero reliability or long-term planning
Site Support You’re taught how to use, update & manage your site confidently Holds all the knowledge hostage so you stay dependent Basic handover at best — usually “good luck” vibes
Site Permissions Sites are built for you to update easily without breaking anything Overengineered builds so clients can’t edit without paying Keeps things simple but risks breaking due to lack of structure
Site Ownership Full ownership: domain, hosting, accounts, assets, everything in your name Keeps logins, licenses, and hosting under their control Mix of shared logins + unclear ownership
Relationship Clear updates, human language, no jargon-flexing Hard to reach, meetings for everything, slow replies Responsive but inconsistent (time zones, workload, burnout)
Collaboration & Advise Collaborative process where your vision, brand, goals are actually listened to “We know best” approach, little room for your input Goes with whatever’s quickest, not what’s best
Skills Sites crafted around behaviour psychology, clarity, and conversions Focuses on design trends, not user flow Focuses on “making it work” rather than strategy
After Launch Post-launch support, education, tweaks, and growth guidance Only helps if you’re locked into an expensive retainer Disappears after final payment
Money Traps Uses tools + plugins you can control and renew yourself Locks your site into paid plugins you didn’t agree to Sometimes uses Nulled/cheap tools with risks
Mission & Values Builds a site that reflects your values, audience psychology & impact Treats you like a ticket number, not a brand with a mission Tries to help, but lacks the bigger-picture thinking
Our Culture

“I didn’t start Raccoon Web to be another agency. I started it to fix what the others broke.”

Raccoon Web Ltd was built by a founder who’s seen behind the curtain at overpriced, overhyped agencies. We exist to make websites and agency experiences ✨better✨

Before launching Raccoon, I worked behind the scenes at agencies that looked impressive on the outside… but behind the curtain, clients were being ghosted, overcharged, locked out of their sites, or sold solutions they didn’t need. I saw business owners wasting thousands on “enterprise hosting” they didn’t understand, being fed jargon instead of answers, and left with websites that couldn’t grow.
Holly
Co-Founder
We don't pay for awards

We win awards and get recognised for our work

Blog

Latest from our agency

View More Blogs
2 min read
Where Were We Yesterday? 🚀
3 min read
London Tech Week 2025: AI, Innovation & a Slightly Botched Name Badge
4 min read
Invited to the Women in Tech Awards 2025
4 min read
We’re Proud to Announce: MPRS is Live!
3 min read
We’re Proud to Announce: Landlord & Tenant Protection is Live!
Agency Red Flag Quiz
How many agency red flags are you living with?
We’ll take you through 10 quick questions. Tap the answer that feels most true — we’ll quietly tally the red flags and show you where you really stand.
Start quiz
Red Flag #1
Have you ever been hit with random extra costs or shady hosting upsells?
Think surprise invoices, “mandatory” hosting or unexplained monthly fees.
Yes that's definitely the case
Nope everything is transparent
PreviousNext
Red Flag #1
Do you feel clueless about how your own website actually works?
You rely on your agency or freelancer for almost every tiny change.
Yes, I don’t really know what’s going on under the hood
No, I feel pretty confident using my site
PreviousNext
Red Flag #3
Are you scared to touch your site in case you “break” something?
Simple edits feel risky or have to go through support.
Yes, I avoid editing because I’m scared I’ll mess it up
No, I can safely tweak things myself
PreviousNext
Red Flag #4
Are you 100% sure you own your domain, hosting and website assets?
Or do all the important logins live with someone else?
I’m not fully sure / probably not everything is in my name
Yes, it’s all set up under my ownership
PreviousNext
Red Flag #5
Does communication with your agency feel slow, confusing or patronising?
Jargon, delays, or answers that don’t really answer your questions.
Yes, communication is a pain point
No, I feel heard and clearly updated
PreviousNext
Red Flag #6
Do they make big decisions about your brand or site without involving you?
You get told what’s been done instead of being part of the process.
Yes that's definitely the case
Nope everything is transparent
PreviousNext
Red Flag #7
Does your site look nice but not really convert or drive leads?
Pretty visuals, but no clear journey, CTAs or measurable outcomes.
Yes that's definitely the case
Nope everything is transparent
PreviousNext
Red Flag #8
After launch, did your agency basically disappear?
No support, no check-ins, no proactive suggestions.
Yes that's definitely the case
Nope everything is transparent
PreviousNext
Red Flag #9
Have you discovered plugins, tools or licences on your site you never agreed to?
Or had things break because something wasn’t renewed properly.
Yes that's definitely the case
Nope everything is transparent
PreviousNext
Red Flag #10
Do you feel like your current site doesn’t really reflect your mission or who you are?
It exists, but it doesn’t feel aligned with your values or audience.
Yes that's definitely the case
Nope everything is transparent
PreviousNext
Your results
You’re deep in red flag territory. 🚩🚩🚩
You’re describing the exact nightmare we hear from clients all the time: surprise invoices, no control over your own assets, confusing or condescending comms, and a site that looks okay but doesn’t really do its job.
You don’t have to stay stuck there. This is exactly why my studio exists – to give you full ownership, transparent pricing, a site you feel confident using, and a partner who actually builds around your mission and growth.
Send Results to email