• Why Choose Raccoon Web Ltd

We’re not here to build websites.
We’re here to fix an industry.

Raccoon Web was built because too many good businesses were being overcharged, locked in, and left behind by agencies that stopped caring the moment the invoice was paid. We do things differently and we're not quiet about it.

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We win awards and get recognised for our work

• The Founder

Hi, I’m Holly. I started Raccoon because I kept seeing the same story play out.

Client comes to us. They've just spent £8,000 with an agency. The site looks okay but doesn't work properly, they can't edit anything themselves, the agency has gone quiet, and nobody can tell them where their domain is registered.

It happened so many times that I stopped being surprised and started being angry.

Raccoon Web exists because businesses deserve better than that. Transparent pricing. Real ownership. A site that actually does something. And someone who picks up the phone.

I'm not building an empire here. I'm building something I'd actually want to work with if I were a client.

Holly

Founder

30+

Happy Clients

Brands we've supported with smart, stunning web solutions.

£11k

Saved for Businesses

This Year with more exciting builds underway.

10+

Years Experience

In web design, development, SEO, and digital strategy.

5 star

Client Experiences

Trusted by clients, recognised by industry leaders.

How we work / what it means for you

Here’s how we get you back in control.

Check out some of the websites we’ve rescued, redesigned, or built from the ground up

View our work

Education-First
We explain everything in plain English. You'll never feel lost, talked down to, or dependent on us to understand your own website.
No Tech Gatekeeping
Your domain, your hosting, your accounts everything in your name. You own it, edit it, and grow it with or without us.
Transparency Obsessed
No vague invoices. No mystery fees. No "out of scope" surprises. You'll always know exactly what you're paying for and why.
Fixers, Not Just Designers
We jump into broken builds, botched handovers, and failed launches. If someone else made a mess, we'll clean it up.
Real support after launch
We don't disappear when the site goes live. Post-launch support, guidance, and education come as standard.

Raccoon Web / other agencies / freelancers

Choose the fit.
Check the small print.

Good work can come from any of these routes. Other agencies and freelancers vary. Here’s how we work, and what’s worth checking before you choose.

Your options	Before you start	During the build	Ownership	After launch
Raccoon Web Our approach	Before you start Clear from the start. Scope and pricing explained before the work begins.	During the build Work you can follow. Plain-English conversations, design reviews and clear next steps.	Ownership & editing Keep your keys. Your accounts in your name, with editing and handover explained.	After launch Help, with boundaries. Support and ongoing costs made clear. No mystery dependencies.
Other agencies What to check	Before you start What is included? Ask for the scope, exclusions and payment milestones.	During the build Who is doing the work? Check your contact, review stages and feedback process.	Ownership & editing What do you own? Confirm account access, editing rights and how you could move.	After launch What happens next? Ask about support, renewals, maintenance and exit terms.
Freelancers What to check	Before you start Does the scope fit? Confirm the brief, availability, estimate and any outside help.	During the build How will you collaborate? Agree review points, communication and sign-off.	Ownership & editing What will be handed over? Check files, account access, licences and editing guidance.	After launch Who can help later? Agree future availability, support and a backup plan.