• Why Choose Raccoon Web Ltd
We're not here to build websites. We're here to fix an industry.
Raccoon Web was built because too many good businesses were being overcharged, locked in, and left behind by agencies that stopped caring the moment the invoice was paid. We do things differently and we're not quiet about it.
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• The Founder
Hi, I'm Holly. I started Raccoon because I kept seeing the same story play out.
Client comes to us. They've just spent £8,000 with an agency. The site looks okay but doesn't work properly, they can't edit anything themselves, the agency has gone quiet, and nobody can tell them where their domain is registered.
It happened so many times that I stopped being surprised and started being angry.
Raccoon Web exists because businesses deserve better than that. Transparent pricing. Real ownership. A site that actually does something. And someone who picks up the phone.
I'm not building an empire here. I'm building something I'd actually want to work with if I were a client.
Holly
Founder
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Happy Clients
Brands we've supported with smart, stunning web solutions.
£0k
Saved for Businesses
This Year with more exciting builds underway.
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Years Experience
In web design, development, SEO, and digital strategy.
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Client Experiences
Trusted by clients, recognised by industry leaders.
Here's how we can get you back in control
Education-First
We explain everything in plain English. You’ll never feel lost, talked down to, or dependent on us to understand your own website.
No Tech Gatekeeping
Your domain, your hosting, your accounts everything in your name. You own it, edit it, and grow it with or without us.
Transparency Obsessed
No vague invoices. No mystery fees. No “out of scope” surprises. You’ll always know exactly what you’re paying for and why.
Fixers, Not Just Designers
We jump into broken builds, botched handovers, and failed launches. If someone else made a mess, we’ll clean it up.
Real support after launch
We don’t disappear when the site goes live. Post-launch support, guidance, and education come as standard.
Want to see what that looks like?
Check out some of the websites we’ve rescued, redesigned, or built from the ground up
View our work
• The big debate
Us vs Other Agencies & Freelancers
| Raccoon Web Ltd | Other Agencies | Freelancers | |
|---|---|---|---|
| Extra costs & upsells | Straightforward pricing, no surprise invoices, no “mystery hosting” fees | Pushes overpriced hosting & add-ons you don’t need | Cheap hosting but zero reliability or long-term planning |
| Site Support | You’re taught how to use, update & manage your site confidently | Holds all the knowledge hostage so you stay dependent | Basic handover at best — usually “good luck” vibes |
| Site Permissions | Sites are built for you to update easily without breaking anything | Overengineered builds so clients can’t edit without paying | Keeps things simple but risks breaking due to lack of structure |
| Site Ownership | Full ownership: domain, hosting, accounts, assets, everything in your name | Keeps logins, licenses, and hosting under their control | Mix of shared logins + unclear ownership |
| Relationship | Clear updates, human language, no jargon-flexing | Hard to reach, meetings for everything, slow replies | Responsive but inconsistent (time zones, workload, burnout) |
| Collaboration & Advise | Collaborative process where your vision, brand, goals are actually listened to | “We know best” approach, little room for your input | Goes with whatever’s quickest, not what’s best |
| Skills | Sites crafted around behaviour psychology, clarity, and conversions | Focuses on design trends, not user flow | Focuses on “making it work” rather than strategy |
| After Launch | Post-launch support, education, tweaks, and growth guidance | Only helps if you’re locked into an expensive retainer | Disappears after final payment |
| Money Traps | Uses tools + plugins you can control and renew yourself | Locks your site into paid plugins you didn’t agree to | Sometimes uses Nulled/cheap tools with risks |
| Mission & Values | Builds a site that reflects your values, audience psychology & impact | Treats you like a ticket number, not a brand with a mission | Tries to help, but lacks the bigger-picture thinking |
• The big debate
Us vs Other Agencies & Freelancers
Raccoon Web Ltd
Other Agencies
Freelancers
Extra costs & upsells
Straightforward pricing, no surprise invoices, no “mystery hosting” fees
Pushes overpriced hosting & add-ons you don’t need
Cheap hosting but zero reliability or long-term planning
Site Support
You’re taught how to use, update & manage your site confidently
Holds all the knowledge hostage so you stay dependent
Basic handover at best usually “good luck” vibes
Site Permissions
Sites are built for you to update easily without breaking anything
Overengineered builds so clients can’t edit without paying
Keeps things simple but risks breaking due to lack of structure
Site Ownership
Full ownership: domain, hosting, accounts, assets, everything in your name
Keeps logins, licenses, and hosting under their control
Mix of shared logins + unclear ownership
Relationship
Full ownership: domain, hosting, accounts, assets, everything in your name
Hard to reach, meetings for everything, slow replies
Responsive but inconsistent (time zones, workload, burnout)
Collaboration & Feedback
Collaborative process where your vision, brand, goals are actually listened to
“We know best” approach, little room for your input
Goes with whatever’s quickest, not what’s best
Skills
Sites crafted around behaviour psychology, clarity, and conversions
Focuses on design trends, not user flow
Focuses on “making it work” rather than strategy
After Launch
Post-launch support, education, tweaks, and growth guidance
Only helps if you’re locked into an expensive retainer
Disappears after final payment
Money Traps
Uses tools + plugins you can control and renew yourself
Locks your site into paid plugins you didn’t agree to
Sometimes uses Nulled/cheap tools with risks
Mission & Values
Builds a site that reflects your values, audience psychology & impact
Treats you like a ticket number, not a brand with a mission
Tries to help, but lacks the bigger-picture thinking
What we actually do.
and much more...
• Our Resources
We give away the things most agencies charge for.
People love us, and we love them
Shameful Plug
We work with start-up businesses through to global organisations.
• From Holly's Desk
We say what most agencies won't.
Honest takes on the web industry no waffle, no self-promotion.