Your Privacy Matters to us.

Effective Date: 14 October 2023
Last Reviewed: 7 May 2025

Welcome to Raccoon (“we”, “our”, or “us”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you interact with our website, www.raccoonweb.co.uk (“Site”). We are committed to protecting your privacy and handling your personal information transparently and lawfully, in line with the UK GDPR and the Data Protection Act 2018.

By using our Site, you consent to the practices described in this policy.

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1. Information We Collect

1.1 Personal Information

We may collect personal data you provide directly, including but not limited to:

• Full name

• Email address

• Phone number

• Company name

• Any other details submitted via our contact forms or communications

1.2 Usage Data

We automatically collect non-identifiable information such as:

• IP address

• Browser type and version

• Pages visited and time spent

• Device type and operating system

This information helps us analyse trends and improve site performance.

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2. How We Use Your Information

We use your personal data only when we have a legal basis to do so. These include:

2.1 Contractual Necessity

• To respond to enquiries

• To deliver services you request

2.2 Consent

• To send newsletters or promotional content (you can opt out anytime)

2.3 Legitimate Interests

• To improve the Site and customer experience

• For internal analytics and reporting

2.4 Legal Obligations

• To comply with applicable laws and regulations

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3. Cookies & Tracking Technologies

Our Site uses cookies and similar technologies to:

• Remember your preferences

• Understand how users interact with our Site

• Improve functionality and performance

You can manage your cookie preferences via your browser settings or through our Cookie Policy (coming soon). Refusing cookies may affect some site features.

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4. Data Sharing & Third Parties

We do not sell or rent your personal data.

We may share your information with trusted third-party service providers, but only for purposes that help us deliver and improve our services. These may include:

• Website hosting and development platforms

• Email marketing platforms (e.g. Mailchimp)

• Analytics providers (e.g. Google Analytics)

• Payment processors (if applicable)

All third parties are required to process your data in compliance with data protection laws.

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5. International Data Transfers

If your data is transferred outside the UK (e.g. to a third-party provider based overseas), we ensure adequate safeguards are in place, such as Standard Contractual Clauses approved by the UK Government or other lawful transfer mechanisms.

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6. Data Retention

We only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, or reporting obligations.

For example:

• Contact form enquiries: 12 months

• Email marketing data: Until you unsubscribe

• Analytics data: Up to 26 months

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7. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you

• Correct or update inaccurate or incomplete data

• Request deletion of your data (“right to be forgotten”)

• Restrict processing of your data

• Object to processing based on legitimate interests or direct marketing

• Request transfer of your data (“data portability”)

• Withdraw consent where processing is based on consent

• Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

To exercise any of these rights, please contact us at hello@raccoonweb.co.uk

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8. Security

We take appropriate technical and organisational measures to safeguard your personal data, including encryption, firewalls, and secure hosting. However, no transmission over the internet is 100% secure. We cannot guarantee absolute protection, but we strive to maintain high standards of security.

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9. Children’s Privacy

Our Site is not intended for children under the age of 18, and we do not knowingly collect personal data from minors. If we learn that we have collected data from a child, we will delete it promptly.

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10. Links to Third-Party Sites

Our Site may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before submitting any personal data.

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11. Changes to This Policy

We may revise this Privacy Policy occasionally. The latest version will always be available on this page with the “Last Reviewed” date updated. We recommend checking it periodically for any changes.

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12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

Raccoon Web
hello@raccoonweb.co.uk
www.raccoonweb.co.uk