Agency Advice Line

Need Agency Advice?

If you’ve been ghosted, overcharged, locked out, or left with a slow, uneditable site we’re here to help with some no-strings advice.

Escape Plan

You are not alone. Most of our clients came to us because of...

🚩 Agencies ghosting them mid-project
🚩 Being charged thousands with no real strategy
🚩 No access to their own site
🚩 Locked into expensive retainers
🚩 Sites that look pretty but don’t convert
🚩 No clue what they’re even paying for
🚩 Really long turn arounds
🚩 Extensive pricing for small edits

Sound familiar? You're exactly who we made the agency advice line for.

Here's how we can get you back in control

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Step 1: Free Advice

We listen to your conerns and give you the knowledge to challenge your situation.
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Step 2: Plan of Action.

We give you a plan of action to use so you feel in control of your situation.
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Step 3: Your New Future

Now you are more in control and knowledgable.
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Client's we saved

Here are some real problems that we have solved for our clients.

The MPRS Platform

🚩 Problem: “Our old agency locked us into their CMS. We had no control, no access, and every small change came with a huge invoice. We felt trapped and couldn’t even move the site without starting from scratch.”

✅ Our Solution: “Raccoon Web rebuilt our platform on WordPress with full access, training, and transparency. We can now manage content ourselves, integrate our systems properly, and never worry about being held hostage by tech again.”

New Project

Landlord & Tenant Project

🚩 Problem: “Our previous agency pulled the plug on our website right before an awards event because of a dispute. We were left without a site at a crucial time and felt powerless.”

✅ Our Solution: “Raccoon Web stepped in, rebuilt the site quickly using our existing designs, and got us live before the event. They also made sure we understood hosting and costs so nothing like this could happen again.”

New Project

VitaSports Project

🚩 Problem: “We were quoted sky-high hosting and ongoing fees without any breakdown. Whenever we asked questions, the answers were vague, and the costs never added up.”

✅ Solution: “Raccoon Web moved us to affordable, scalable hosting with clear monthly costs. They walked us through the numbers so we finally understood what we were paying for and how it would scale with traffic.”

New Project

Taming Wildlife Project

🚩 Problem: “ I didn't have a lot of experience with websites so I built one in wix. It was suppose to be easy but, was never responsive so I paid for a freelancer and they made it worse. I lost trust. ”

✅ Our Solution: “ Raccoon Web treated me with respect, explained every step in plain English, and fixed issues without blame. Their support is straightforward and transparent — no gaslighting, no hidden charges, just solutions. Now we are on Webflow and I love it! ”

New Project

Let's make your agency nightmare a thing of the past

100% confidential. We'll never badmouth other agencies we just want you to give you the facts

😇 Let us know all your pet peaves and we'll let you know how it can be better.

About the Raccoon Web Ltd

“I didn’t start Raccoon Web to be another agency. I started it to fix what the others broke.”

Raccoon Web Ltd was built by a founder who’s seen behind the curtain at overpriced, overhyped agencies. We exist to make websites and agency experiences ✨better✨

After seeing too many clients trapped in overpriced, unmanageable sites, Holly launched Raccoon Web to do things differently. She blends technical expertise with psychological insight to craft sites that convert and to call out industry red flags no one talks about.
Ebook
10 Red Flags Your Agency is Failing You
20 pages LONG

You are not crazy your agency is the problem

Download the FREE 10 reg flags your agency is failing you.

Advice Line Frequently Asked Questions.

We want to support all people out there being tech savvy or not. We believe everyone should have the same access to knowledge.

It’s a free, no-pressure call where you can ask us about your current agency, contracts, costs, or red flags you’ve spotted. We’ll give you honest advice.

No — the Advice Line is for anyone, even if you stay with your current provider.

No. We built the Advice Line to give clients clarity, not to pressure them.

Usually 15–30 minutes — enough to answer your questions and give you direction.

Anything — hidden costs, hosting, poor support, being locked into a CMS, slow turnaround times, unclear contracts.

Yes, if you want us to review them for red flags or hidden costs.

You’ll speak directly with Holly, the founder of Raccoon Web, not a random salesperson.

You can book through our Cal.com link or simply DM us on socials.

Agency Red Flag Quiz
How many agency red flags are you living with?
We’ll take you through 10 quick questions. Tap the answer that feels most true — we’ll quietly tally the red flags and show you where you really stand.
Start quiz
Red Flag #1
Have you ever been hit with random extra costs or shady hosting upsells?
Think surprise invoices, “mandatory” hosting or unexplained monthly fees.
Yes that's definitely the case
Nope everything is transparent
PreviousNext
Red Flag #1
Do you feel clueless about how your own website actually works?
You rely on your agency or freelancer for almost every tiny change.
Yes, I don’t really know what’s going on under the hood
No, I feel pretty confident using my site
PreviousNext
Red Flag #3
Are you scared to touch your site in case you “break” something?
Simple edits feel risky or have to go through support.
Yes, I avoid editing because I’m scared I’ll mess it up
No, I can safely tweak things myself
PreviousNext
Red Flag #4
Are you 100% sure you own your domain, hosting and website assets?
Or do all the important logins live with someone else?
I’m not fully sure / probably not everything is in my name
Yes, it’s all set up under my ownership
PreviousNext
Red Flag #5
Does communication with your agency feel slow, confusing or patronising?
Jargon, delays, or answers that don’t really answer your questions.
Yes, communication is a pain point
No, I feel heard and clearly updated
PreviousNext
Red Flag #6
Do they make big decisions about your brand or site without involving you?
You get told what’s been done instead of being part of the process.
Yes that's definitely the case
Nope everything is transparent
PreviousNext
Red Flag #7
Does your site look nice but not really convert or drive leads?
Pretty visuals, but no clear journey, CTAs or measurable outcomes.
Yes that's definitely the case
Nope everything is transparent
PreviousNext
Red Flag #8
After launch, did your agency basically disappear?
No support, no check-ins, no proactive suggestions.
Yes that's definitely the case
Nope everything is transparent
PreviousNext
Red Flag #9
Have you discovered plugins, tools or licences on your site you never agreed to?
Or had things break because something wasn’t renewed properly.
Yes that's definitely the case
Nope everything is transparent
PreviousNext
Red Flag #10
Do you feel like your current site doesn’t really reflect your mission or who you are?
It exists, but it doesn’t feel aligned with your values or audience.
Yes that's definitely the case
Nope everything is transparent
PreviousNext
Your results
You’re deep in red flag territory. 🚩🚩🚩
You’re describing the exact nightmare we hear from clients all the time: surprise invoices, no control over your own assets, confusing or condescending comms, and a site that looks okay but doesn’t really do its job.
You don’t have to stay stuck there. This is exactly why my studio exists – to give you full ownership, transparent pricing, a site you feel confident using, and a partner who actually builds around your mission and growth.
Send Results to email