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Everything else / Raccoon Web

Beyond the build.
Still on your side.

Maintenance, migrations, analytics and the jobs that keep your website useful. Get help with one thing or agree ongoing support. The scope stays clear.

Society of Operations Engineers
Irtec Licencing Scheme
Coming Soon
Latymer Search
Hertfordshire Gardens
Maintenance Provision Rating Scheme (MPRS)
Landlord & Tenant Protection
Taming Wildlife
Escape Ordinary
Landlord & Tenant Protection
Maintenance Provision Rating Scheme (MPRS)
Plants4You
VitaSports
Strand Haven
Hertfordshire Gardens
Taming Wildlife
Coming Soon
Latymer Search
Blanchette Soho
Irtec Licencing Scheme
IRTE Workshop
Society of Operations Engineers
We help businesses that are

What we can untangle

The right help.
for the actual problem.

A little strategy, a lot of care, and the right tools for the job. Explore what we do.

01Website maintenanceClarity meets character

“Left unattended, your site becomes a liability.” Plugin updates, security scans, daily backups and uptime monitoring all handled. You get a plain-English monthly report showing exactly what was done.

02MigrationBuilt to work properly

“Trapped on a platform you hate? Moving is easier than you think.” We’ll get you out cleanly content, rankings and all onto WordPress, Webflow or Shopify. No lost traffic. No nasty surprises.

02RetainersBuilt to work properly

“Ongoing support with a fixed scope, a fixed price and zero mystery.” New pages, updates, fixes and improvements every month with a clear summary of everything completed. No vague invoices.

02Portals & automationBuilt to work properly

“Still managing complex work in spreadsheets? There’s a better way.” Custom client portals, dashboards and internal tools built around how your business actually operates.

02PreformanceBuilt to work properly

“If you don’t know what your site is doing, you’re flying blind.” We set up proper tracking, build you a dashboard you’ll actually understand, and walk you through what to watch each month.

02AnalyticsBuilt to work properly

“A slow site is quietly losing you customers every day.” We fix the things causing it properly. Core Web Vitals, caching, image optimisation, code fixes. Before and after report included.

02Website AuditsBuilt to work properly

“Something feels off but you can’t pinpoint it? We’ll find it.” A full review of your site’s design, performance, technical health and UX, with a prioritised plain- English action plan.

EVERY WEBSITE PROJECT / THE FOUNDATIONS

What does a website.
project include?

Agree the foundations before work begins. The written scope defines which deliverables your project includes.

Start a conversation
  1. 01 / Get the full picture

    No mystery retainers 🔍

    “Left unattended, your site becomes a liability.” Plugin updates, security scans, daily backups and uptime monitoring all handled. You get a plain-English monthly report showing exactly what was done.

  2. 02 / Make a useful plan

    No lock-ins 🔓

    You can leave any time We don’t hold your SEO work, your brand files or your site content hostage to keep you paying. Everything we produce belongs to you. If you want to take it somewhere else, it’s yours to take.

  3. 03 / Bring it to life

    Honest advice 🎯

    We’ll tell you what you actually need Not every business needs a full rebrand. Not every site needs a £500/month SEO retainer. We’ll tell you honestly what’s worth investing in right now and what can wait, even if that means a smaller invoice for us.

  4. 04 / Put you in control

    A proper handover.

    Account access, ownership, documentation and support boundaries are made clear.

How we work / five connected stages

A proper plan.
Room for the good stuff.

Know where we are, what happens next and what needs your say-so.

01 / Scoping

You’ll know exactly what you’re getting before you spend a penny.

Most agencies give you a vague quote and figure out the details later. We don't start work until we've agreed on exactly what's being built, what it costs, and what success looks like in writing.

What’s included

01

A discovery call to understand your business, goals and current pain points

02

A research phase where we look at your industry, competitors and audience before we design a single thing

03

A full written project brief you approve before anything starts

04

A fixed quote, no "it depends" pricing that creeps up mid-project

05

A realistic timeline with milestones so you're never left wondering what's happening

02 / Design

You’ll see it before we build it.

We design in stages, sharing work at every step so you're never surprised by a finished product that looks nothing like what you imagined.

What’s included

01

A moodboarding session first we align on visual direction, tone and style before any design starts so there are no surprises

02

Wireframes next layout, structure and user flow before any visual design is applied

03

Full design mockups across desktop and mobile

04

A review round where you give feedback before we finalise anything

05

Brand alignment we work within your existing guidelines or help you define new ones

03 / Build

Built on platforms you own and can manage.

We build on WordPress, Webflow or Shopify depending on what's right for your business not what's easiest for us. Everything is built to be fast, secure and editable by you without needing a developer for every small change.

What’s included

01

Pixel-perfect development from approved designs

02

Mobile responsive across all devices and browsers

03

A CMS you can actually use we set it up so editing is simple

04

All logins, files and access belong to you from day one

04 / Launch

A handover, not a disappearing act.

Launch day is where a lot of agencies go quiet. We treat it as a handover, not a finish line making sure everything works, you understand how to use it, and nothing gets missed.

What’s included

01

Full pre-launch checklist speed, SEO basics, forms, links, mobile

02

Cross-browser and device testing before anything goes live

03

A full walkthrough of your new site so you know how to manage it

04

Written documentation handed over at launch so you're not dependent on us for basic tasks

05 / After launch

Still here after the site goes live.

Most agencies treat the invoice as the end of the relationship. We treat launch as the beginning. Your site will need updates, fixes and improvements over time, and we're set up to handle all of it transparently.

What’s included

01

Maintenance plans with clear monthly costs and no hidden retainer games

02

Priority support if something breaks

03

Performance reviews so your site keeps improving, not just on launch day

04

Honest advice if something isn't working, we'll tell you rather than quietly billing you

Five stages. Your sign-off throughout.

Work we’re proud of.
Sites they actually own.

Every project here was handed over with full access, full documentation and full training. No lock-ins. No ongoing dependency. Just great work that's yours to keep.

The cost of getting it wrong

Every red flag
has a price tag.

The figures come from our published agency stories. Read the source for the situation, the timeframe and what changed.

Read the stories

Published project evidence

£2k+

saved in months

£250 for a Footer Change, £1,500 to Remove a Tab…

Read the full story

Published project evidence

£3k

saved annually

We Asked What Our £6,000 Hosting Covered and They Sent a Document We Couldn’t Understand

Read the full story

Published project evidence

£6k

saved per year

£7,000 a Year for Hosting… and One of the Websites Wasn’t Even Live

Read the full story

Published project evidence

4+

months saved

We Were Told They Were ‘Specialists’ When They Were Just Another Agency

Read the full story

Published project evidence

8+

months saved

The Fix That Took 8+ Months and Cost the Business Time, Money, and Trust

Read the full story
Previous story

The work / the difference it made

The problem is
only half the story.

Four project stories. What got in the way, what we changed and the work that followed.

Red Flags into Green Flags

Society of Operations Engineers

🚩 Their Problem: Paying for support. Still stuck waiting.

A restrictive CMS, unreliable CRM syncing and slow agency responses left SOE dependent on support tickets for everyday changes. Their website was theirs on paper, but difficult to control in practice.

🟢 Our Solution: Their website. Their control.

We rebuilt SOE on WordPress, introduced a new member portal and reworked the Dynamics integration. Flexible, editable components now let the team manage everyday content without raising a ticket.

New Project

Red Flags into Green Flags

IRTE Workshop Accreditation

🚩 Their Problem: Years of asking for the basics.

A workshop map and forms that emailed submissions had been requested for years without being delivered. Practical improvements that should have supported the team and their visitors became an ongoing chase.

🟢 Our Solution: Less chasing. More moving forward.

We rebuilt IRTE with easier workshop discovery, clearer accreditation journeys and straightforward content management. A website designed around what visitors need, with more day-to-day control for the team behind it.

New Project

Red Flags into Green Flags

Landlord & Tenant Protection

🚩 Problem: “Our previous agency pulled the plug on our website right before an awards event because of a dispute. We were left without a site at a crucial time and felt powerless.”

✅ Our Solution: “Raccoon Web stepped in, rebuilt the site quickly using our existing designs, and got us live before the event. They also made sure we understood hosting and costs so nothing like this could happen again.”

View the story

Red Flags into Green Flags

Maintenance Provision Rating Scheme

🚩 Problem: “Our old agency locked us into their CMS. We had no control, no access, and every small change came with a huge invoice. We felt trapped and couldn’t even move the site without starting from scratch.”

✅ Our Solution: “Raccoon Web rebuilt our platform on WordPress with full access, training, and transparency. We can now manage content ourselves, integrate our systems properly, and never worry about being held hostage by tech again.”

View the story

Red Flags into Green Flags

VitaSports

🚩 Problem: “We were quoted sky-high hosting and ongoing fees without any breakdown. Whenever we asked questions, the answers were vague, and the costs never added up.”

✅ Our Solution: “Raccoon Web moved us to affordable, scalable hosting with clear monthly costs. They walked us through the numbers so we finally understood what we were paying for and how it would scale with traffic.”

View the story
Previous story

The toolkit / chosen for the brief

The right tool.
For your job.

We design in Figma. For the build, we recommend the platform that fits your business. Content, editing, commerce and the things that need to connect all shape the choice. We’ll explain the options before you commit.

Webflow

Webflow

Visual site building

WordPress

WordPress

Content + editing

Shopify

Shopify

Online shops

Squarespace

Squarespace

Website publishing

Bricks Builder

Bricks Builder

WordPress building

Elementor

Elementor

WordPress building

Figma

Figma

Design + prototyping

GitHub

GitHub

Code collaboration

Dynamics 365

Dynamics 365

Business systems

HubSpot

HubSpot

CRM + marketing

Mailchimp

Mailchimp

Email marketing

AWS

AWS

Cloud infrastructure

Salesforce

Salesforce

Customer relationships

Salesforce

Sketch

Design + prototyping

Salesforce

Bootstrap

Web design tool

Salesforce

HTML5

Markup language

Straight answers

Fair questions.
Clear answers.

The practical details about working with Raccoon Web.

Ask us something else
Can I hire you for just one service without a full website build?

Yes. Every service we offer is available individually. You don't need to commit to a package or sign a retainer to get help with your SEO, branding, maintenance or a migration. We scope each project on its own terms.

What's actually included in a monthly retainer?

We agree the scope upfront hours, tasks and priorities and you get a monthly summary of everything completed. No vague "ongoing work." No surprise invoices. If you want to change what's included, we review the scope together.

Will migrating my site affect my Google rankings?

Search visibility can change during a migration. We reduce avoidable risk with URL mapping, redirects, content checks and post-launch monitoring. We explain the migration plan before switching over.

How long does a migration take?

Most migrations take a few days to a week. Larger sites with complex content or integrations may take up to two weeks. You'll get a realistic timeline upfront, not an optimistic one.

How often does my site need maintenance?

At minimum, monthly. Plugin updates, security patches and performance checks aren't optional if you want your site to stay secure and running properly. Our plans cover everything and include a monthly report so you can see exactly what's been done.

What does a website audit actually cover?

Technical health, page speed, Core Web Vitals, broken links, indexing issues, UX and conversion review. You get a prioritised action plan in plain English. You can take the report and act on it yourself, or we can fix what we find your choice.

Do I need a portal or is there off-the-shelf software that would do the job?

Honestly, sometimes off-the-shelf is the right answer and we'll tell you that. If your needs are specific enough that existing tools don't fit, that's when a custom portal makes sense. We'll assess that with you before recommending anything.

We're currently on a retainer with another agency but have no idea what we're getting for it. Can you help?

Yes, this is one of the most common things we hear. Book a free 10-minute call and we'll look at what you're currently paying for, what it's producing, and tell you honestly whether it's worth continuing.

Your next chapter starts here

Got a website
on your mind?

A new idea, an old frustration, or a question you’ve been meaning to ask. Let’s untangle it together.

Book a 10min call
I know what I want my website to do. I’m just not sure where to start.
That’s a pretty good place to start. Let’s talk.

Example dialogue / no pitch, no pressure.

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