Agency Advice Line
A website question?
Ask a human.
A free second opinion on your website, agency proposal or next technical decision. Bring the bit you’re unsure about. We’ll help you work out what comes next.
With Holly, Raccoon’s founder. No invoice. No obligation. You don’t need to be a client.
Bring the awkward question
You don’t need
the right jargon.
You just need something you want to make sense of. These are good places to start.
01
Does this proposal add up?
Understand the scope, responsibilities, costs and questions to ask before signing.
02
Do we really need a new website?
Work out whether the issue is design, content, functionality or something smaller.
03
Which platform makes sense?
Start with what the site needs to do and who needs to manage it.
04
What should we do next?
Untangle conflicting advice, ongoing costs or a project that has lost direction.
One useful conversation
Twenty minutes.
A clearer next step.
The free initial call
Bring the messy version.
We’ll listen, ask useful questions and explain what can be answered now. If a closer investigation is needed, we’ll agree its scope and cost with you first.
- Your website address or a proposal.
- The question or problem you want to untangle.
- What a useful next step would look like.
Opens our booking calendar. Twenty minutes is a starting point, not a full website audit.
Prefer to write it down?
A website address and a short summary are plenty. Company details are optional.
Please don’t include passwords, payment details or confidential client information.
A few straight answers
Before we talk.
Who is the Advice Line for?
Business owners and teams who want a clearer view of their website, agency proposal or a technical decision. You don’t need to be a Raccoon client.
Is it really free?
Yes. The initial twenty-minute call is free. Any detailed review or implementation is scoped and priced separately, and you choose whether to go ahead.
Will you fix the website on the call?
The call is for advice and a sensible next step. We won’t change accounts, code or your live website without an agreed scope.
What should I bring?
Your website address, the question you want answered and any non-sensitive context. There’s no perfect brief to prepare.
Already know you want to leave your agency?
The Agency Escape Plan goes deeper into access, migration and handover. Follow the link below to explore that route.
Prefer to start with a read?
Spot the red flags.
Ask better questions.
10 Red Flags Your Agency Is Failing You. A practical guide to agency relationships, access and ongoing costs.