01 / CLIENT CONTROL
My website is outdated
A design refresh is high priority so you website stands out against others.
Design RefreshWebsite design / Raccoon Web
Your website.
Your best
salesperson.
We design websites that do a job, not just fill a screen. Every layout, every button, every word is placed with a purpose: to turn visitors into customers.
Coming Soon
Coming Soon
We help businesses whose website
EVERY WEBSITE PROJECT / THE FOUNDATIONS
What does a website
project include?
Agree the foundations before work begins. The written scope defines which deliverables your project includes.
Start a conversation01 / Get the full picture
Strategy first 🎯
Strategy before aesthetics We don’t open a design tool until we understand your audience, your competitors, and what you actually need the site to do. A beautiful site built on guesswork is still a waste of money.
02 / Make a useful plan
Structure before style 📐
Wireframes before visuals Layout, flow and hierarchy are locked down before a single colour is chosen. You’ll never receive a finished design and wonder how it ended up looking nothing like what you discussed.
03 / Bring it to life
You stay in control ✅
Nothing moves without your sign-off Every stage needs your approval before we move forward. You’re in every conversation, every review, every decision. This is your site — not ours.
04 / Put you in control
A proper handover.
Account access, ownership, documentation and support boundaries are made clear.
How we work / five connected stages
Our process
from start to finish.
Six stages. Full transparency at every one.
01 / Scoping
You’ll know exactly what you’re getting before you spend a penny.
Most agencies give you a vague quote and figure out the details later. We don't start work until we've agreed on exactly what's being built, what it costs, and what success looks like in writing.
What’s included
01
Digital questionnaire and kick-off workshop
02
Your goals, audience and website challenges explored
03
Existing website and competitor review
04
Sitemap, features and integrations mapped out
05
Clear scope, costs and timelines agreed upfront
02 / Design
You’ll see it before we build it.
We design in stages, sharing work at every step so you're never surprised by a finished product that looks nothing like what you imagined.
What’s included
01
A moodboarding session first we align on visual direction, tone and style before any design starts so there are no surprises
02
Wireframes next layout, structure and user flow before any visual design is applied
03
Full design mockups across desktop and mobile
04
A review round where you give feedback before we finalise anything
05
Brand alignment we work within your existing guidelines or help you define new ones
03 / Build
Built on platforms you own and can manage.
We build on WordPress, Webflow or Shopify depending on what's right for your business not what's easiest for us. Everything is built to be fast, secure and editable by you without needing a developer for every small change.
What’s included
01
Pixel-perfect development from approved designs
02
Mobile responsive across all devices and browsers
03
A CMS you can actually use we set it up so editing is simple
04
All logins, files and access belong to you from day one
04 / Launch
A handover, not a disappearing act.
Launch day is where a lot of agencies go quiet. We treat it as a handover, not a finish line making sure everything works, you understand how to use it, and nothing gets missed.
What’s included
01
Full pre-launch checklist speed, SEO basics, forms, links, mobile
02
Cross-browser and device testing before anything goes live
03
A full walkthrough of your new site so you know how to manage it
04
Written documentation handed over at launch so you're not dependent on us for basic tasks
05 / After launch
Still here after the site goes live.
Most agencies treat the invoice as the end of the relationship. We treat launch as the beginning. Your site will need updates, fixes and improvements over time, and we're set up to handle all of it transparently.
What’s included
01
Maintenance plans with clear monthly costs and no hidden retainer games
02
Priority support if something breaks
03
Performance reviews so your site keeps improving, not just on launch day
04
Honest advice if something isn't working, we'll tell you rather than quietly billing you
Five stages. Your sign-off throughout.
Work we’re proud of.
Sites they actually own.
Every project here was handed over with full access, full documentation and full training. No lock-ins. No ongoing dependency. Just great work that's yours to keep.
Coming Soon
New Launch
Ready to start your web design project?
The work / the difference it made
The problem is
only half the story.
Four project stories. What got in the way, what we changed and the work that followed.
Red Flags into Green Flags
Society of Operations Engineers
Their Problem: Paying for support. Still stuck waiting.
A restrictive CMS, unreliable CRM syncing and slow agency responses left SOE dependent on support tickets for everyday changes. Their website was theirs on paper, but difficult to control in practice.
Our Solution: Their website. Their control.
We rebuilt SOE on WordPress, introduced a new member portal and reworked the Dynamics integration. Flexible, editable components now let the team manage everyday content without raising a ticket.
New Project
Red Flags into Green Flags
IRTE Workshop Accreditation
Their Problem: Years of asking for the basics.
A workshop map and forms that emailed submissions had been requested for years without being delivered. Practical improvements that should have supported the team and their visitors became an ongoing chase.
Our Solution: Less chasing. More moving forward.
We rebuilt IRTE with easier workshop discovery, clearer accreditation journeys and straightforward content management. A website designed around what visitors need, with more day-to-day control for the team behind it.
New Project
Red Flags into Green Flags
Landlord & Tenant Protection
Problem: “Our previous agency pulled the plug on our website right before an awards event because of a dispute. We were left without a site at a crucial time and felt powerless.”
Our Solution: “Raccoon Web stepped in, rebuilt the site quickly using our existing designs, and got us live before the event. They also made sure we understood hosting and costs so nothing like this could happen again.”
Red Flags into Green Flags
Maintenance Provision Rating Scheme
Problem: “Our old agency locked us into their CMS. We had no control, no access, and every small change came with a huge invoice. We felt trapped and couldn’t even move the site without starting from scratch.”
Our Solution: “Raccoon Web rebuilt our platform on WordPress with full access, training, and transparency. We can now manage content ourselves, integrate our systems properly, and never worry about being held hostage by tech again.”
Red Flags into Green Flags
VitaSports
Problem: “We were quoted sky-high hosting and ongoing fees without any breakdown. Whenever we asked questions, the answers were vague, and the costs never added up.”
Our Solution: “Raccoon Web moved us to affordable, scalable hosting with clear monthly costs. They walked us through the numbers so we finally understood what we were paying for and how it would scale with traffic.”
The cost of getting it wrong
Every red flag
has a price tag.
The figures come from our published agency stories. Read the source for the situation, the timeframe and what changed.
Read the storiesThe toolkit / chosen for the brief
The right tool.
For your job.
We design in Figma. For the build, we recommend the platform that fits your business. Content, editing, commerce and the things that need to connect all shape the choice. We’ll explain the options before you commit.
Webflow
Visual site building
WordPress
Content + editing
Shopify
Online shops
Squarespace
Website publishing
Bricks Builder
WordPress building
Elementor
WordPress building
Figma
Design + prototyping
GitHub
Code collaboration
Dynamics 365
Business systems
HubSpot
CRM + marketing
Mailchimp
Email marketing
AWS
Cloud infrastructure
Salesforce
Customer relationships
Sketch
Design + prototyping
Bootstrap
Web design tool
HTML5
Markup language
Straight answers
Fair questions.
Clear answers.
The practical details about working with Raccoon Web.
Ask us something elseHow much does web design cost?
Every project is different, so we don’t publish a one-size-fits-all price but, we do give you a fixed quote before we start, and that price doesn’t change unless the scope does. We don’t overcharge and we don’t upsell. Head to our pricing page if you want a ballpark.
Will I see the design before you build it?
Always. Wireframes first, then full Figma mockups across desktop and mobile. Nothing gets built until you’ve reviewed, commented and approved the design. No exceptions.
What if I don't like the design?
We build in a structured feedback round at every stage. If something isn’t right, we fix it before we move on, not after. The moodboarding stage at the start exists specifically to make sure we’re aligned before a pixel is placed.
Can you work with my existing brand?
Yes. If you have brand guidelines, we design within them. If your branding is outdated or incomplete, we can help you refresh or rebuild it as part of the project.
Is the design mobile responsive?
Every site we design is built mobile-first. You’ll see mobile mockups in Figma alongside the desktop versions, both are designed, not just scaled down.
Who actually does the design?
Our in-house designers. We don’t outsource, use junior freelancers or hand off to third parties. The same team you brief is the team that designs and builds your site.
Can you do design only, without the build?
Yes. If you already have a developer or an in-house team, we’re happy to handle design only and hand over all Figma files, assets and specs for a clean handover.
We've been burnt by a designer before. How is this different?
This is genuinely the most common thing we hear. The difference is transparency, you see everything at every stage, nothing is built without your sign-off, and you own everything from day one. If you want to understand exactly what went wrong last time, book a free 10-minute call and we’ll tell you honestly.
Your next chapter starts here
Got a website
on your mind?
A new idea, an old frustration, or a question you’ve been meaning to ask. Let’s untangle it together.
Book a 10min callI know what I want my website to do. I’m just not sure where to start.
That’s a pretty good place to start. Let’s talk.
Example dialogue / no pitch, no pressure.
Something doesn’t feel right?
Know the signs.
Then choose your next move.
Ten questions about your current website setup. No email required. Results shown instantly.
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